日日幫將按以下步驟(視乎情況需要)處理申請： | 預計需要日數 | 寛限期 | 若外傭/日日幫未能 補救其違約行為，僱主可：（只適用於代理聘請) |
|---|---|---|---|
i. Encourage domestic helpers to sign contracts | 10th | 28th | Riribang will refund the employer's full (100%) service fee without any deductions. |
ii. Obtain a work visa for foreign domestic helpers from the Immigration Department. | 30th | 21st | After deducting the fees already paid under Section 3(B), Riribang will refund the employer the remaining service fee. |
iii. Obtain contract certification from the consulate of the domestic helper's country in Hong Kong. | 7-14 days | 21st | After deducting the fees already paid under Section 3(B), Riribang will refund the employer the remaining service fee already paid. |
iv. Negotiate the arrival date of the domestic helper in Hong Kong with the employer and the domestic helper. | 1-2 days | 7th | After deducting the fees already paid under Section 3(B), Riribang will refund the employer the remaining service fee already paid. |
v. A domestic helper must begin work on or before the date agreed upon with the employer. | 1st | 3rd | After deducting the fees already paid under Section 3(B), Riribang will refund the employer the remaining service fee already paid. |
Application stage
The following steps (iv) only apply to cases where the selected domestic helper is "waiting for a visa in Hong Kong":
日日幫將按以下步驟(視乎情況需要)處理申請： | 預計需要日數 | 寛限期 | 若外傭/日日幫未能 補救其違約行為，僱主可：（只適用於代理聘請) |
|---|---|---|---|
1. 僱主及外傭簽訂合約&外傭提供驗身報告顯示無不安全的因素
| 2-10日 | 16日 | 要求日日幫退還全額已支付的收費(無有利息) |
2.促使外傭外傭辦理新護照(如需要) | 14-16日 | 16日 | 要求日日幫退還全額已支付的收費(無有利息)
|
3. 從入境處取得外傭的工作簽證 | 21-56日 | 14日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
4. 向外傭本國駐香港領事館取得合約認證 | 4-14日 | 21日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
5. 辦理外傭當地的出境手續 | 10-14日 | 14日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
6. 與僱主及外傭協商外傭香港履新的日期（海外等簽受限於交通限制，例如旺季、航班及外傭本國的交通時間） | 0-2日 | 7日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
7. 僱主與外傭採取須採取一切必要措施，以便外傭能夠其原居國順利離境 | 1-3日 | 2日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
8. 外傭提供更新的驗孕報告，且顯示沒有不良檢測結果 | 1日 | 1日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
9. 外傭登上預訂前往香港的航班 | 1日 | 2日 | 要求日日幫將在扣除已支付的使費後，退還僱主已支付的收費餘額(無有利息)。
|
Application stage
The following steps (iv) only apply to cases where the selected domestic helper is "waiting for a visa in Hong Kong":
If the selected domestic helper is hired through "direct employment" or "contract renewal";
The problem was caused by the employer;
Before the domestic helper started work, the employer contacted the domestic helper privately without obtaining written consent from RiRiBang.
The employer changes the details of the work order after the domestic helper accepts it;
The employer failed to meet the requirements that the Immigration Department or other relevant agencies have made from time to time;
The application was rejected by the Immigration Department or other relevant agencies due to issues relating to the employer, their spouse or other related persons;
The employer has violated this agreement;
The employer terminates this Service Agreement and/or the Standard Contract for personal reasons (“Employer Termination”), including but not limited to the employer canceling (a) any application submitted to the relevant agency; or (b) booking air tickets for the domestic helper to Hong Kong.
Failure to complete all services according to the application processing schedule or intentional absence of the domestic helper
If the selected domestic helper is hired through "direct employment" or "contract renewal";
The problem was caused by the employer;
Before the domestic helper started work, the employer contacted the domestic helper privately without obtaining written consent from RiRiBang.
The employer changes the details of the work order after the domestic helper accepts it;
The employer failed to meet the requirements that the Immigration Department or other relevant agencies have made from time to time;
The application was rejected by the Immigration Department or other relevant agencies due to issues relating to the employer, their spouse or other related persons;
The employer has violated this agreement;
The employer terminates this Service Agreement and/or the Standard Contract for personal reasons (“Employer Termination”), including but not limited to the employer canceling (a) any application submitted to the relevant agency; or (b) booking air tickets for the domestic helper to Hong Kong.
Application stage
If the selected domestic helper is hired through "direct employment" or "contract renewal";
The problem was caused by the employer;
Before the domestic helper started work, the employer contacted the domestic helper privately without obtaining written consent from RiRiBang.
The employer changes the details of the work order after the domestic helper accepts it;
The employer failed to meet the requirements that the Immigration Department or other relevant agencies have made from time to time;
The application was rejected by the Immigration Department or other relevant agencies due to issues relating to the employer, their spouse or other related persons;
The employer has violated this agreement;
The employer terminates this Service Agreement and/or the Standard Contract for personal reasons (“Employer Termination”), including but not limited to the employer canceling (a) any application submitted to the relevant agency; or (b) booking air tickets for the domestic helper to Hong Kong.
Regardless of any prior or subsequent issues concerning the domestic helper mentioned in Part 5, the employer is not entitled to a refund of the service fee already paid or to request Daily Help to replace the domestic helper free of charge in the following circumstances:
If the selected domestic helper is hired through "direct employment" or "contract renewal";
The problem was caused by the employer;
Before the domestic helper started work, the employer contacted the domestic helper privately without obtaining written consent from RiRiBang.
The employer changes the details of the work order after the domestic helper accepts it;
The employer failed to meet the requirements that the Immigration Department or other relevant agencies have made from time to time;
The application was rejected by the Immigration Department or other relevant agencies due to issues relating to the employer, their spouse or other related persons;
The employer has violated this agreement;
The employer terminates this Service Agreement and/or the Standard Contract for personal reasons (“Employer Termination”), including but not limited to the employer canceling (a) any application submitted to the relevant agency; or (b) booking air tickets for the domestic helper to Hong Kong.
Application stage
If the selected domestic helper is hired through "direct employment" or "contract renewal";
The problem was caused by the employer;
Before the domestic helper started work, the employer contacted the domestic helper privately without obtaining written consent from RiRiBang.
The employer changes the details of the work order after the domestic helper accepts it;
The employer failed to meet the requirements that the Immigration Department or other relevant agencies have made from time to time;
The application was rejected by the Immigration Department or other relevant agencies due to issues relating to the employer, their spouse or other related persons;
The employer has violated this agreement;
The employer terminates this Service Agreement and/or the Standard Contract for personal reasons (“Employer Termination”), including but not limited to the employer canceling (a) any application submitted to the relevant agency; or (b) booking air tickets for the domestic helper to Hong Kong.
Warranty clause for early termination of standard contract by the employer
If an employer terminates a standard contract before the two-year contract expires after a domestic helper has taken up a new post, Daily Help will not refund the money or replace the domestic helper.
Refunds/Other Arrangements for Early Termination of Standard Contracts for Domestic Helpers
If a domestic helper terminates a standard employment contract within the first 6 months of employment, the employer may hire another domestic helper within 1 month after termination, and may receive a 20% discount on the fees payable under Parts 3(A)-(C).
In addition, Riribang does not offer refunds or free replacements for its domestic helpers.
Other terms and conditions
Employers terminate contracts before domestic helpers arrive in Hong Kong.
Employers should notify Riribang in writing of their termination at least 14 days before the domestic helper departs from her home country, so that Riribang has sufficient time to handle the termination of the contract and hopes to resolve the matter amicably before the domestic helper travels to Hong Kong.
Riribang would like to inform employers that if a domestic helper arrives in Hong Kong after cancellation or termination, the employer will be responsible for (in addition to the employer's contractual responsibilities under the contract) any additional expenses incurred by the domestic helper during her stay in Hong Kong, as well as the purchase of her return ticket to her country of origin.
Riri Help cannot guarantee that this matter can be resolved amicably, nor can it guarantee that Riri Help can persuade the domestic helpers not to come to Hong Kong.
Purchase insurance
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If the employer fails to insure the domestic helper under the Employees' Compensation Ordinance (Chapter 282) within 7 days prior to the domestic helper's commencement of work to cover work-related injury or death, Riribang will be authorized to purchase the relevant insurance policy on behalf of the employer to meet the minimum legal requirements. The employer's authorization to Riribang is irrevocable, and the employer undertakes to pay the insurance premium and a service fee of $500 within 7 days of Riribang's request for reimbursement.
Purchase a return ticket upon termination of the contract.
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If the employer fails to provide the domestic helper with free return travel expenses to their place of origin within 7 days of the contract's termination or expiration, in accordance with the terms of the contract and work order, RiriBang will be authorized on behalf of the employer to purchase the domestic helper's return airfare and necessary baggage allowance. The employer's authorization to RiriBang is irrevocable, and the employer undertakes to pay for the airfare, necessary baggage allowance, and a $500 service fee within 7 days of RiriBang's request for reimbursement.